How to get in touch with us
IAS offer support all year round, however, sometimes, the way you will contact us will change. This is to ensure that when the office is closed, or you need help outside of usual office hours, you can get hold of us when you need us.
Helpline
The quickest way to speak to us and get the help you need, is by contacting us on our helpline, which runs term time only, Monday- Thursday from 9.30am until 12.30pm. You should call 07591853756 and ask for Kirsty. Please note, we do not have a voicemail facility, so if your call isnt answered straight away, please do try again. Please note- our helpline is closed over summer.
Through our webiste (see below)
Outside of helpline hours, you can reach the team through this website (look for the contact form below). This sends us your message directly, and these are replied to on the same day where possible, or the next working day at the lastest.
In school holidays and in the evenings and weekends, when our office is closed, you can email us on iasoutofhours@outlook.com. These emails are checked regularly, and you will be contacted by an officer within 48 hours.
Our helpline is closed over summer
But dont worry! We are still here if you need us. You can contact us via our website function here (see 'Contact us' tab), or email us on iasoutofhours@outlook.com where you will receive a response within 48 hours on a usual working day.