One of our core principles
Being impartial
IAS Bolton are commissioned by Bolton Council as a statutory service, but we are at arms length, and do not work for, or on behalf of, the council.
We are commissioned by the council as there is a legal obligation on them to do so. The Law says they must provide parents, carers, children and young people, with access to information and advice services. We are that service.
Being impartial means we don't take sides. We use the law to reference and guide our discussions, advice and support to you. This also means having the same approach when we work with schools, services, and the council.
Although we are impartial, we are there to support you and your child through the process. There are some minimum requirements you can expect from us.
- We will be honest and frank
- We will give you all your options in law
- We will be supportive of your decisions
- We will not speak to professionals without your consent
- Everything you share with us is confidential, unless it must be shared to protect a child/ an adult
- We will treat you with resect and dignity
Our policy in full
Tried our helpline? 07591 853 756
You can speak to one of the team to get the advice and information you need by calling our dedicated helpline.Our helpline operates from Monday- Thursday 9.30am till 12.30pm, term time only. If you are struggling to get through because we are busy, please click below to find the different ways to reach us.