The office closes when the schools do, but we carry on working for you

Always there to support you

As parent carers ourselves, we face the same difficulties you do in the school holidays! This is why, when the schools close, so does our office, but all staff are still available. Every officer is home working and has access to their emails. The office telephone is NOT manned in the school holidays, however you can leave a message for when we return if its not urgent.

Depending on whether you have a new referral, or an ongoing case with us will vary how you can get in touch with us. 

If you have a new query and need us, you should email us at

Once we have received your email, you will receive an automated response advising when we will be back in touch with you. 

If you already have an officer who is helping you, you can find their email address below;

Cheryl Wyatt.

Mike Hirst.

Karen Partridge.

Nan Cooper.

If you have previously been supported by Nicola McGuinness, it is highly likely your case will be reallocated to another officer. Please use the email address to get in touch.